Shipping policy

Shipping Policy

Thank you for shopping with Limosia. Here is everything you need to know about how and when your order arrives.

Order Processing

All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays) after your order is placed. During new launches, sales, and holiday periods, processing can take a little longer. You will receive a confirmation email as soon as your order is on its way.

Shipping Times

Once your order ships, estimated delivery is:

  • United States: 6 to 12 business days
  • Canada, United Kingdom, and Australia: 8 to 15 business days
  • Rest of the world: 10 to 20 business days

Delivery times are estimates and start from the date of dispatch, not the order date. They are not guaranteed and can vary with the carrier and your location.

Shipping Costs

  • Free standard shipping on all orders over $50
  • A flat rate of $4.95 applies to orders under $50

Your exact shipping cost is always shown at checkout before you pay.

Order Tracking

As soon as your order ships, you will receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for tracking to update after you receive it.

Delays

Occasionally a package is delayed by the carrier, customs, or high seasonal volume. If your order has not arrived within the estimated window, please reach out and we will help track it down right away.

Wrong or Incomplete Address

Please double check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.

Lost or Damaged Packages

If your order arrives damaged, or your tracking shows delivered but you did not receive it, contact us within 7 days of the delivery date with your order number and a photo if applicable. We will make it right.

Customs and Import Duties

For international orders, any customs fees, taxes, or import duties are set by your local authorities and are the responsibility of the customer. These charges are not included in your order total or shipping cost.

Questions

We are always happy to help. Reach us at support@limosia.com and we will get back to you within 24 hours.