Shipping policy

Shipping Policy

Thank you for shopping with Limosia. Here is everything you need to know about how and when your order arrives.

Free Shipping

Shipping is free on all orders, with no minimum purchase. The shipping cost shown at checkout is always $0.00.

Order Cutoff and Processing (Handling Time)

Orders placed before 2:00 PM Eastern Time (New York) on a business day are processed starting that day. Orders placed after 2:00 PM ET, on weekends or on public holidays are processed starting the next business day.

Processing takes 1 to 3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with your tracking number as soon as your order has shipped.

Transit Time

After your order has been handed to the carrier, delivery takes 7 to 12 business days (carriers ship Monday to Friday).

Total Estimated Delivery Time

In total, please allow 8 to 15 business days from the order date until delivery. This applies to all destinations we ship to. If a public holiday falls within this period, the estimate is extended accordingly. Delivery times are estimates and can vary with the carrier and your location.

Order Tracking

As soon as your order ships, you will receive an email with a tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to update.

Delays

Occasionally a package is delayed by the carrier, customs or high seasonal volume. If your order has not arrived within 15 business days, please contact us and we will track it down right away.

Wrong or Incomplete Address

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.

Lost or Damaged Packages

If your order arrives damaged, or your tracking shows delivered but you did not receive it, contact us within 7 days of the delivery date with your order number and a photo if applicable. We will make it right.

Customs and Import Duties

For orders shipped outside the United States, customs fees, taxes or import duties may be charged by your local authorities and are the responsibility of the customer.

Contact

Limosia, 8 The Grn, Dover, Delaware 19901, United States
Customer service: support@limosia.com (we reply within 24 hours, Monday to Friday)